Submit your complaint
Via the contact form. Choose Complaint as the subject and describe what happened and when.
Home/Complaints
Complaints procedure
Not satisfied with our services, a donation or how we handle your data? Let us know.
Last updated: June 2026
How do you submit a complaint?
Confirmation
We confirm receipt within five working days.
Resolution
We investigate and respond with an explanation or next step.
You can submit a complaint if you are unhappy with our support, communication, a donation, volunteer deployment or how we handle your personal data.
For privacy questions you can also read our privacy statement for your rights under the GDPR.
Submit a complaint?
Go to the contact form